Questions fréquentes

Starlink is a satellite internet service operated by SpaceX. It uses a large constellation of low Earth orbit (LEO) satellites to deliver internet connectivity to a user terminal on the ground, which then provides Wi-Fi to local devices. Because the satellites orbit much closer to Earth than traditional satellite services, Starlink can offer lower latency than older satellite systems.

Starlink has been available in Canada, and availability depends on your exact location and current service plans. The most reliable way to confirm whether service is offered at your address is to check directly on Starlink's official availability tool.

Starlink's pricing can change and varies by plan (Residential, Roam, Business and others). Rather than quoting a figure that may be outdated, we recommend checking current prices on Starlink's official website. Our Plans page summarises what each category is designed for.

Starlink is designed to serve locations where traditional broadband is limited or unavailable, including rural and remote parts of Canada. Actual availability and service quality depend on your precise location and the capacity serving that area, so confirm with the official availability tool.

Performance varies based on location, network congestion, plan, equipment, and the clear view of the sky available at your site. Starlink publishes performance information on its official website; we avoid quoting specific speeds here because they can change and differ between users.

Yes. Starlink's antenna needs a clear, unobstructed view of the sky to communicate with satellites. Trees, buildings, and other obstacles can reduce performance or interrupt the connection. The Starlink app includes an obstruction-checking tool to help you find the best installation spot.

Starlink is designed to be self-installed. The kit typically includes the antenna, a mount, a router, and a cable. You place the antenna with a clear view of the sky, connect it to the router, and follow the app's setup instructions. Some installations (e.g. roof mounts or marine use) may benefit from professional help.

Certain Starlink plans are designed for mobility. Whether and where you can use the service while travelling depends on the plan and current terms, so verify the latest details on Starlink's official website before relying on it for travel.

Starlink Roam is a plan category designed for use in motion and across different locations, intended for uses like RVs, campers and travel. Features, terms and availability can change, so check current details on Starlink's official website.

It depends on your needs. Where fiber is available and reliable, it generally offers higher consistency and symmetrical speeds. Starlink is most compelling where fiber, cable or reliable mobile broadband are unavailable or poor. Our Starlink vs Fiber comparison explains the trade-offs.

Satellite internet can be affected by heavy rain, dense snow or other severe weather, which can cause brief reductions in speed or dropouts. Starlink is designed to mitigate this, and most users experience service restoration quickly. Performance varies by location and conditions.

Yes, Starlink offers mobility-oriented plans suitable for RVs and campers. The right plan, equipment and terms depend on how you travel — see our Starlink for RVs guide and verify current details on Starlink's official website.

Starlink offers maritime-oriented service options designed for boats and marine use. Features and pricing differ from land-based plans, so confirm current details and coverage for your specific use case on Starlink's official website.

Starlink has run referral programs where existing customers share a referral link and, if an eligible referral results in a qualifying order, the referring customer may receive a benefit under the program's current terms. Eligibility and benefits can change — always check Starlink's official referral terms for current details.

Snow buildup on the antenna can reduce performance, but Starlink dishes include a built-in heater to help melt snow. In heavy Canadian winters, keeping the dish accessible to clear buildup and ensuring a clear view of the sky helps maintain the connection.